Getting Results by Building Relationships
Have you ever been frustrated by your work relationships? Do you find it hard to integrate in a new job? Do you need to build or maintain a professional credibility? Do you want to be part of a professional family?
Here you will find an answer. Getting Results by Building Relationships is a very focused and extremely practical course, for the use of business and industry professionals.
In this course, you’ll learn how to build good relationships and achieve results by:
- laying a strong and effective collaborative foundation
- building professional credibility, and
- developing ethical reciprocity patterns.
You are going to learn how to make a good first impression, build an effective and lucrative rapport with your co-workers, win confidence and and deal with conflicts to get results.
The video lectures and documents that form the course include practical examples and tolls for getting results by building relationships.
In not more than 2 hours of study you will master 9 techniques that will boost your career and, and maybe more important, make your life easier.
Laying the Foundation
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Getting Results by Building RelationshipsIn the business world, good relationships are especially crucial if you're trying to get results and you don't have authority. Getting results when you have no authority begins with good relationships. In this course, you'll learn how to build good relationships and achieve results by:
- laying the groundwork for getting results
- building credibility
- getting results through reciprocity
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Course Content
A presentation of the content of Getting Results by Building Relationships course.
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Better Learning Experience
Some advice on working with the course.
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IntroductionIntroduction to the Getting Results by Building Relationships course
Building Credibility
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Foundation for Getting Results
Building good relationships with your peers lays an excellent foundation for getting results, especially when you lack the authority to impose your agenda on others. In this lesson, you'll learn how to establish this foundation by:
- making a good first impression
- showing your interest
- building rapport.
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Good First Impressions
In the business world, like any situation in which results matter, it's important that you make a good first impression. When you lack direct authority, it's crucial.
In this topic, you'll learn three ways to make a good impression that will help you achieve results when you don't have authority. These aspects include:
- showing your friendliness
- being positive, and
- avoiding negativity.
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Demonstrate Interest
Everyone likes attention. It's a basic human need. It stands to reason that giving people your attention by showing your interest is one of the best ways to build relationships and get results.
In this topic, you'll learn how to show your interest in your peers by:
- asking personal questions,
- showing you're listening, and
- using people's names.
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Build a Rapport
People have a fundamental need to feel appreciated, in the workplace as well as in their personal lives. When you show appreciation for your peers, you not only create a good work environment, you make it much more likely that your co-workers will respond to you the same way.
In this topic, you'll learn to build rapport and establish this foundation by:
- showing respect
- expressing appreciation
- considering others' criticisms.
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Laying the Foundation
Understand the importance of building credibility for the purpose of getting results, identify ways to win the confidence of your co-workers, identify ways to demonstrate integrity to your colleagues...
Foster Reciprocal Relationships
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Building Credibility to Get Results
A worker without credibility is like a fishing line without a hook. If you're looking to get results without authority, you have to show your peers you're worthy of their trust. In this lesson, you'll learn to do that by:
- winning confidence
- demonstrating integrity
- dealing well with conflict.
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Winning Confidence
Getting the results you want, or pushing your agenda, in the business world is much easier if you've already won the confidence of your peers. In this topic, you've learned how to win this confidence by:
- being truthful
- fulfilling promises
- doing good work.
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Demonstrate Integrity
Someone said that the quality of an individual is reflected in the standards she sets for herself. If you hope to get results when you don't have authority, it's a good idea to demonstrate your integrity with the high standards you've set. In this topic, you've learned how to demonstrate this integrity by:
- demonstrating consistency of character
- respecting confidentialities
- offering good information.
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Dealing with Conflict
Having credibility is fundamental to getting results when you don't have authority, and dealing effectively with conflict is one good way to become credible. In this topic, you'll learn how to handle conflict by:
- showing you're listening,
- demonstrating patience, and
- redirecting the conflict.
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Building Credibility
Recognize the importance of building credibility for the purpose of getting results, identify ways to win the confidence of co-workers, identify ways to demonstrate integrity to colleagues, and apply...
Next Steps
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Using Reciprocal Relationships to Get Results
If you want to know how to get results when you don't have authority, it's imperative that you fine-tune your sense of reciprocity. Some of the benefits of using a reciprocal relationship are:
- helping ensure a good working relationship exists with your peers,
- helping ensure a fair trade, and
- enhancing your image as a trustworthy co-worker.
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Three Types of Reciprocal Relationships
No one should expect to get something for nothing. The world just doesn't work that way. Since the dawn of civilization, people have traded one thing to get another. Whether it's fundamental organizational change you're after, or a piece of bark, it helps to know the many forms that reciprocity takes.
This is especially true when you lack direct authority. In this topic, you'll learn about three key types of reciprocity:
- mutual gain,
- payment for compliance, and
- flexible compensation.
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Trade Objects
In this topic, you'll learn about the objects that are most effectively traded in reciprocal relationships:
- task-related objects
- career-track objects
- higher-achievement objects
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Plan for Reciprocity
Planning for a successful reciprocal relationship may be the best way to accomplish your goals. In this topic, you'll learn how to do this by:
- determining your needs,
- considering your relationship,
- determining the other person's needs, and
- assessing your resources.
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Plan for Reciprocal Relations BriefWhen you're under pressure to produce results and you lack direct authority, you'll find that it's helpful to understand reciprocity. This involves getting something you want from someone by giving something in return.
For example, if you need someone to help you write a report, you will have to give something in return to motivate that person to help you. This is known as a reciprocal relationship.
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Foster Reciprocal Relationships
Recognize the importance of using reciprocal relationships to get results, match the three types of reciprocal relationships to their definitions, match the classes of trade objects used in reciprocal...
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